Credit Card Payments now Accepted!



On our Shopping Cart we accept Credit Cards (VISA, MasterCard, and American Express), PayPal, or Check/Money Order payments.

If you would prefer to make your credit card payment over the phone, please call 1-800-461-3344.

press 1 for English service, and then press 2 for our Customer Service Department

Your order & payment can be processed directly on this call.

The service department operates Monday to Friday, 8:30 AM - 5:00 PM Eastern time

Shipping Information

Shipping is included in the price for all orders. For orders less than $40US before taxes ($47.06 Cdn.), a Minimum Order Fee of $20US ($23.53 Cdn.) will apply.

All items are shipped from a secure warehouse facility in Montreal, Quebec.

In response to customer requests, an optional Overnight delivery service is available for a $20(US) fee.

In the checkout process, simply click on the 'Table rate' button to active this option.

This upgrade fee is subject to applicable taxes. US customers please note that customs clearance typically adds a day or two to the delivery time.

In Canada:
Canada Post ‘Expedited Parcel’ service is used. This has delivery times of 1-3 business days in neighbouring provinces, and 3-7 business days for longer distances.
If no one answers the door when delivery is attempted, a Delivery Notice card is left and the addressee must pick-up the item at the post office. Picture identification will be required.

In The United States:
Delivery is ground service via the United States Postal Service (USPS)
Service is either the ‘Small Packets’ service, or the Expedited Parcel – USA – as determined by the shipping weight of the package.

Note: for Small packets, delivery confirmation service is not available
The purchaser is responsible for any & all duties, taxes or other levies that may be determined by the US Customs service. Electroline is not responsible for any delays that may occur as a result of border inspection procedures or practices.
If the item is unclaimed, refused, or otherwise undeliverable, the purchaser will be subject to a nominal fee to recover shipping & handling expenses.
Insurance is included on all deliveries.

Warranty info

***SPECIAL NOTICE ***

The warranty below applies only to customers who purchased their amplifier product directly from Electroline. For all other purchases, you should seek warranty information from the re-seller from whom you purchased the product.

All Electroline DROPAmp™ are fully warranted for 10 years from the day of purchase. If a proof of purchase is not available, the warranty period shall be eleven (11) years from the date of manufacture stamped on the unit.
Consumer Warranty:
Each standard catalog product manufactured by Electroline is warranted to conform to currently published specifications and to be free from defects in materials and workmanship. For Amplifier products this period is ten (10)years from when the product underwent final test and inspection by the Supplier as indicated by the date shown on the label affixed to the back of the Amplifier. Electroline’s liability for breach of warranty hereunder is limited to repair or replacement, as the case may be, of defective parts returned to Supplier or facility designated by Electroline, Buyer to bear cost of all transportation; Replacement parts or components may differ from the original provided they permit proper performance of the product when installed and no other part or component thereof is defective.
EQUIPMENT DAMAGED BY MISUSE OR ABNORMAL CONDITIONS OF OPERATION SHALL BE EXCLUDED FROM THIS WARRANTY. SUPPLIER SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, PERSONAL INJURY OR PROPERTY DAMAGE.
SINCE ELECTROLINE HAS NO CONTROL OVER CONDITIONS OF USE, NO WARRANTY IS MADE OR IMPLIED AS TO SUITABILITY FOR BUYER'S INTENDED USE BEYOND SUCH PERFORMANCE SPECIFICATIONS AS ARE MADE A PART OF THE PURCHASE ORDER. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, EXCEPT AS STATED HEREIN. THE FOREGOING LIMITATIONS ON WARRANTIES AND LIABILITY SHALL NOT BE MODIFIED EXCEPT BY WRITTEN AMENDMENT OF THIS AGREEMENT.

30 Day Unconditional Guarantee

As part of our Customer satisfaction approach, Electroline DROPAmp products are UNCONDITIONALLY GUARANTEED FOR 30 DAYS.

This period commences 10 days after the shipping date, to allow adequate time for delivery.

When installed according to the ‘Installation Instructions’ provided with the unit, the DROPAmp has an immediate “signal amplification” effect. There is no waiting or “break-in period”, or any programming – you should see the difference as soon as your unit is connected.

We provide this additional guarantee period so that you can enjoy the improved TV picture across a range of viewing conditions, such as ambient light in the room, viewing different channels & programming, and under different TV video modes (i.e. sports, movies, regular TV, etc.).

If you are not completely satisfied with your purchase, we will return your entire purchase price (amounts paid to Electroline) for the DROPAmp unit.

(US purchasers will be required to seek a refund for any customs and/or excise duties collected by the US government or any of its agencies)

Returns will be processed in accordance with our returns policy.

Returns Policy:

Return Material Authorization:

To return items under this warranty, or the 30 day Unconditional Satisfaction Guarantee, contact Electroline via e-mail at returns@dropamp.com

You will be provided with a Return Material Authorization number, and shipping instructions.

Electroline will accept no equipment without such prior authorization and shipping instructions.

Cable accessories:

These items are not subject to any warranty or customer satisfaction guarantees, and will not be accepted for returns or refunds