Credit Card Payments now Accepted!
On our Shopping Cart we accept Credit Cards (VISA, MasterCard, and American Express), PayPal, or Check/Money Order payments.
If you would prefer to make your credit card payment over the phone, please call 1-800-461-3344.
press 1 for English service, and then press 2 for our Customer Service Department
Your order & payment can be processed directly on this call.
The service department operates Monday to Friday, 8:30 AM - 5:00 PM Eastern time
Shipping Information
Shipping is included in the price for all orders. For orders less than $20 US before taxes ($22.22 CAD), a Minimum Order Fee of $20 US ($22.22 CAD) will apply.
All items are shipped from a secure warehouse facility in Montreal, Quebec.
*** Overnight Delivery now Available ***
In response to customer requests, an optional Overnight delivery service is available for a $20(US) fee.
In the checkout process, simply click on the 'Table rate' button to active this option.
This upgrade fee is subject to applicable taxes. US customers please note that customs clearance typically adds a day or two to the delivery time.
For delivery we use UPS Ground Service.
In Canada: This has delivery times of 1-3 business days in neighbouring provinces, and 3-7 business days for longer distances.
In The United States: Delivery is generally 3-8 business days depending on the location.
Please note any special shipping/delivery instructions in the "Add Comments About Your Order" section of the shopping cart.
Orders recieved by 12:00 noon Eastern Time are generally shipped the same day.
Warranty info
***SPECIAL NOTICE ***
The warranty below applies only to customers who purchased their amplifier product directly from Electroline. For all other purchases, you should seek warranty information from the re-seller from whom you purchased the product.
All Electroline DROPAmp™ are fully warranted for 5 years from the day of purchase. If a proof of purchase is not available, the warranty period shall be six (6) years from the date of manufacture stamped on the unit.
Consumer Warranty:
Each standard catalog product manufactured by Electroline is warranted to conform to currently published specifications and to be free from defects in materials and workmanship. For Amplifier products this period is five (5) years from when the product underwent final test and inspection by the Supplier as indicated by the date shown on the label affixed to the back of the Amplifier. Electroline’s liability for breach of warranty hereunder is limited to repair or replacement, as the case may be, of defective parts returned to Supplier or facility designated by Electroline, Buyer to bear cost of all transportation; Replacement parts or components may differ from the original provided they permit proper performance of the product when installed and no other part or component thereof is defective.
EQUIPMENT DAMAGED BY MISUSE OR ABNORMAL CONDITIONS OF OPERATION SHALL BE EXCLUDED FROM THIS WARRANTY. SUPPLIER SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, PERSONAL INJURY OR PROPERTY DAMAGE.
SINCE ELECTROLINE HAS NO CONTROL OVER CONDITIONS OF USE, NO WARRANTY IS MADE OR IMPLIED AS TO SUITABILITY FOR BUYER'S INTENDED USE BEYOND SUCH PERFORMANCE SPECIFICATIONS AS ARE MADE A PART OF THE PURCHASE ORDER. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, EXCEPT AS STATED HEREIN. THE FOREGOING LIMITATIONS ON WARRANTIES AND LIABILITY SHALL NOT BE MODIFIED EXCEPT BY WRITTEN AMENDMENT OF THIS AGREEMENT.
30 Day Unconditional Guarantee
As part of our Customer satisfaction approach, Electroline DROPAmp products are UNCONDITIONALLY GUARANTEED FOR 30 DAYS.
This period commences 10 days after the shipping date, to allow adequate time for delivery.
When installed according to the ‘Installation Instructions’ provided with the unit, the DROPAmp has an immediate “signal amplification” effect. There is no waiting or “break-in period”, or any programming – you should see the difference as soon as your unit is connected.
We provide this additional guarantee period so that you can enjoy your improved TV picture across a range of viewing conditions, such as ambient light in the room, viewing different channels & programming (sports,news, movies, regular TV, etc.) and under different signal types (i.e. HD, Standard TV etc.).
If you are not completely satisfied with your purchase, we will return your entire purchase price (amounts paid to Electroline) for the DROPAmp unit.
(US purchasers will be required to seek a refund for any customs and/or excise duties collected by the US government or any of its agencies)
Returns will be processed in accordance with our returns policy.
Returns Policy:
Return Material Authorization:
To return items under this warranty, or the 30 day Unconditional Satisfaction Guarantee, contact Electroline via e-mail at returns@dropamp.com
You will be provided with a Return Material Authorization number, and shipping instructions.
Electroline will accept no equipment without such prior authorization and shipping instructions.
Cable accessories:
These items are not subject to any warranty or customer satisfaction guarantees, and will not be accepted for returns or refunds
